Shipping policy

SHIPPING POLICY

WHICH COURIER SERVICE DO YOU USE?

AUSTRALIA POST

I WASN'T HOME TO ACCEPT MY DELIVERY

If you missed your delivery at your designated address, a card should be placed in your mail box by the driver. Take the card into your local Post Office to collect your parcel. However this may not be applicable in all area's, therefore your parcel may be returned to me. If this is the case I will notify you. You will be responsible for the shipping fee to have the item sent back out to you. I am not liable if your parcel is left in a unsafe place and it is stolen.

I WILL NOT PROVIDE A REFUND FOR THE PURCHASED ITEM IN THE ABOVE MENTIONED CIRCUMSTANCES

MY ITEM ARRIVED DAMAGED… 

I take the upmost care in packaging items, however I do not take responsibility for any negligence whilst items are in transit. I strongly advise customers to take up the option of insurance for purchases $100.00 or over, particularly with overseas buyer's as items could arrive damaged due to mishandling or at times they may even be lost. This then gives the you the opportunity to claim via Australia Post for the amount insured. 

Should the outer package  arrive damaged please be sure to follow the steps below:

1.Please take photographs of the outer box damage

2.Please take photographs of all packaging materials used inside the box upon opening of the parcel.

3.Before unwrapping the item please take a photo of materials used to wrap the item.

4. If the item is damaged upon unwrapping please take a photograph 

3. Please retain all packaging materials inside of the box.

Please send the photographs to thetwothrowers@gmail.com

In this instance the damage will be assessed case by case to ascertain if damage may be due to mishandling through transit.

I have listed the exact same steps below in order to present the parcel to your local post office for assessment 

If your parcel arrives damaged on the outside and you feel items could be damaged inside the box, please follow the steps below before taking your parcel to your local Post Office for assessment.

In this case:

1.Please take photographs of the outer box damage

2.Please take photographs of all packaging materials used inside the box upon opening of the parcel.

3.Before unwrapping the item please take a photo of materials used to wrap the item.

4. If the item is damaged upon unwrapping please take a photograph 

3. Please retain all packaging materials inside of the box. 

4. Please take your parcel to your local Post Office to so they can access and provide options.

 The link to Australia Post to assist you should any misfortune occur. https://auspost.com.au/receiving/delayed-lost-or-damaged-items

All shipping costs associated with returns or sending is the buyers responsibility. I will not accept responsibility nor refund or exchange the purchased items if the damage is assessed to be caused through misuse, negligence or carelessly mishandled.  

WHY DO YOU NEED MY MOBILE NUMBER AT CHECKOUT ?

By adding your mobile number at checkout this allows me to get in contact with you.